Returns & Exchanges
At El Sabor Market, we strive to provide the freshest authentic ingredients, but if you are not satisfied with your purchase, we offer a 14-day return window for non-perishable items. Please note that due to food safety regulations, perishable goods and opened food items cannot be returned unless they arrived damaged or spoiled.
Initiate Your Request
Contact our customer support team within 14 days of delivery with your order number and a brief explanation of the issue.
Provide Documentation
For items that arrived damaged or spoiled, please attach clear photos of the product and the packaging to help us process your claim faster.
Package Your Items
Ensure non-perishable items are unopened and in their original packaging before placing them in a secure shipping box.
Receive Your Refund
Once we receive and inspect your return, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing